FAQ
What is the cost of shipping?
What is the cost of shipping?
For deliveries in Italy, shipping costs are €7 including VAT. For deliveries in foreign countries, shipping costs are €15 including VAT. Shipping is free if the order exceeds €100 including VAT.
How many days will it take to receive the goods?
How many days will it take to receive the goods?
Normally orders are shipped and delivered in 2/5 working days depending on the area of residence. For deliveries in Italy the times are 2/3 days for Northern and Central Italy, and 3/5 days for Southern Italy and the Islands.
What payment methods are accepted?
What payment methods are accepted?
You can pay with all credit cards and Paypal.
I just placed an order, but I entered a product incorrectly/I would like to add a product, can I make a change?
I just placed an order, but I entered a product incorrectly/I would like to add a product, can I make a change?
Once the order has been paid for, we can no longer make changes and/or additions, but if the order has not been entrusted to the courier, we can cancel it and issue a refund, so that you can do it again.
Which courier do you ship with?
Which courier do you ship with?
We mainly use GLS and TNT.
Is it possible to make a return? Is it free?
Is it possible to make a return? Is it free?
Returns must be requested within 14 days of receiving the goods and must be authorized by customer service and are not free. For further details and/or complaints about the product received, it is necessary to send an email to customercare@kohinoorshop.it Within 24 working hours the staff will respond transparently with all the necessary information depending on the case presented.
I received a damaged product, what should I do?
I received a damaged product, what should I do?
If you have received a damaged product, write an email within 7 days of receiving the product, attaching photographs to customercare@kohinoorshop.it. Within 24 working hours, the staff will respond transparently with all the necessary information depending on the case presented.
The courier delivered a completely damaged package, my product was ruined, what can I do?
The courier delivered a completely damaged package, my product was ruined, what can I do?
If the courier has delivered a package that is visibly damaged, take a photo of the package before opening it and check that the order has not been damaged. If there is damage, send an email with photos attached within 7 days of receipt to customercare@kohinoorshop.it . Within 24 working hours, the staff will respond transparently with all the necessary information depending on the case presented.
Where are the products made?
Where are the products made?
Our products are designed and made in Italy by the skilled hands of our craftsmen. Visit the OUR ART section of the site to learn more. Only a limited production of combs is made in non-EU countries. You can find this specification in the product description on our online catalog.
Do you have a showroom and/or stores where I can physically see the products?
Do you have a showroom and/or stores where I can physically see the products?
KOH-I-NOOR has a wide network of retailers. You can find our items in selected perfumeries and in the best pharmacies. Send us an email to customercare@kohinoorshop.it telling us the area where you live (city or province or postal code). We will send you an updated list with the requested information.
